Frequently Asked Questions
Everything you need to know about our natural bee-based skincare and services.
Are Ultra Bee Health products 100% natural?
Yes, all our products are formulated using 100% natural ingredients, including high-grade beeswax, honey, and botanical oils, without any synthetic fragrances, parabens, or harsh chemicals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders may take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products cruelty-free?
Absolutely. We are committed to ethical sourcing. Our bee-related ingredients are harvested using sustainable methods that ensure the health and safety of the hives, and we never test on animals.
Can I use these products on sensitive skin?
Yes, our balms and lotions are specifically designed to be gentle and soothing, making them ideal for sensitive skin and conditions like eczema or psoriasis. However, we always recommend a patch test first.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.